FAQ's

Frequently Asked Questions (FAQ)

1. How can I place an order on xyzkart.in? To place an order on xyzkart.in, simply browse through our website, select the desired products, and add them to your shopping cart. Once you're ready to checkout, proceed to the payment page and follow the prompts to complete your purchase.

2. What payment methods do you accept? We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD) for select locations. Please note that the availability of payment methods may vary depending on your location.

3. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status of your order in real-time.

4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 5 days of receiving it for a refund or exchange. Please refer to our Returns & Refunds policy for more information.

5. Do you offer international shipping? At the moment, we only offer shipping within India. We do not offer international shipping services.

6. How can I contact customer support? If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at xyzkart.info@gmail.com or through our contact page on the website.

7. Are the products on xyzkart.in genuine? Yes, we strive to offer only genuine products sourced directly from authorized distributors and manufacturers. We value the trust of our customers and take all necessary measures to ensure the authenticity of our products.

8. How long will it take to receive my order? Delivery times may vary depending on your location and the shipping method selected. We aim to dispatch all orders within 3 business days of receiving them. Once shipped, the estimated delivery time will be provided during checkout and in your order confirmation email.

9. Do you offer gift wrapping services? Yes, we offer gift wrapping services for select products. During checkout, you will have the option to add gift wrapping to your order for a nominal fee.

10. Can I change or cancel my order after it has been placed? We strive to process orders as quickly as possible to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed, changes may not be possible.